Tesla voted the consumers darling in the Consumer Reports Annual Owner Satisfaction Survey with 91% Tesla owners responded with a “Definitely yes” when asked if they will buy the brand again. Second with only 84% was Porsche. The bottom quartile included brands such as Jeep, Nissan, Fiat, and Volkswagen, which dropped eight places. The survey included over 300,000 vehicles. Can the States who is refusing Tesla’s direct selling model, naysayers, and auto dealers refusing to get behind electric vehicles please respond to this? For the complete list follow the link.
Traditional dealership attitudes provide opportunities for entrepreneurs
This month saw the announcement of two electric vehicle only dealerships opening, one in Oregon and one in Canada. The multi-brand EVEN Electric dealerships opened in Ottawa after a successful pilot of the concept in Iceland, started in 2013. The company is in discussions for more locations in the UK, Belgium, Ireland, Canada, Panama and Norway. EVENElectric is also in partnership with EvoCharge, the charging infrastructure supplier, and Microsoft for developing software for its trading and service platform. In Portland, Drive Oregon, the organization charged to promote EV’s, are opening an EV showroom in downtown Portland. Drive Oregon received a grant of a $1M by the US Department of Energy to promote early adoption of EV’s. Both these showrooms host’s multi-brand electric vehicles with the exception of Tesla models, which is exclusively sold through its own outlets.
I always find it fascinating when speaking to people about electric cars that the ones who are the most critical have never actually driven an EV. After a week driving an electric vehicle, it feels that you step back in time having to drive a gas guzzler again. The general adoption of EV’s will follow the same path as other new energy technologies, such as PV. A decade ago people viewed solar panels as unsightly, and now having a PV system on one’s roof is identified as a sign of progress.
The inability and unwillingness of traditional motor dealerships to promote electric vehicles are creating opportunities for forward thinking entrepreneurs to open electric vehicle only dealerships. The Sierra Club’s recent Rev Up EVs report on the consumers EV purchase experience identified that traditional dealers, especially outside of California are not promoting the technology. One of the key findings were that automakers still provided higher commission structures for gas guzzlers. But the problem was not only on the manufacturer’s end. Common problems identified at the dealership level included dealers not even having EV’s on the lot, vehicles not charged and most importantly in my opinion, that the sales people were not educated on the technology. During test drives, they could not even explain to the prospective buyer how to charge the vehicle. From my experience shopping for an EV, it was clear it’s not the consumer holding back the growth of EV sales, but the dealership’s and automakers.
Sure, traditional big dealerships have strong relationships with the automakers, giving them an edge when negotiating terms and allocations, and the market will get to a point by the end of the decade where EV’s would be promoted by the auto sector. Most auto manufacturers changed their strategy by early 2016 and committed to having plug-in models constitute between 25 and 50% of their product mix between 2020 and 2025. Since purchasing a vehicle is driven in part by emotions, an auto brands marketing efforts are just important in driving sales as its technology. You can bet your bottom dollar, once regulation as we see being put in place by California and China, setting EV sales targets as a percentage of total sales, we can expect the big marketing divisions mobilise their resources to push EV’s onto the consumer.
But who would you rather trust? The dealer that just a year back told you how bad electric cars are, but now tries to sell you one at all cost due to targets from the automaker? Or the dealer that has in-depth knowledge and care about the success of the technology to secure repeat business? You will not normally see lines of customers, more associated with the launch of a new iPhone, in front of a traditional auto dealer.
Doing a back of the envelope calculation based on Even Electric’s announcement that it sold 100 vehicles in a short space of time, and due to supply constraints could not fill a further 200 orders, and we assume that it was for the period 2014/2015. If we then compare it with total EV sales for Iceland for 2014/2015 which was only around 600 vehicles. We can derive if EVENElectric had stock, they would have supplied 50% of all electric vehicles. Not bad for a startup having to compete with established dealerships.
It is clear from the state of affairs that the environment is ripe for disruption in a sector which for decades have been controlled by a few big players, secure in their complacency. Providing opportunities for entrepreneurs and businesses that truly believe in the future of electric vehicles.
wattEV2Buy in its mission to promote the adoption of EV’s have started an online classified section to promote a secondary market in EV’s and also an investment section where investees and investors of new electric vehicle technologies can meet. wattEv2buy is also developing an EV platform based on the Internet of Vehicles.
Featured Image: Interior of the Cleveland Tesla store as line filters in on Model 3 unveiling day – March 31st, 2016 – photo by Jon Jivan
Wynand studied his MBA in San Francisco where he was exposed to the fields of Service Science, Gamification and Renewables, which he combined to create wattEV2buy and the award winning web app Ekoguru. Wynand is a energy storage expert and has modeled, designed and presented various solutions utilizing lithium-ion and other electrochemical technologies. In his spare time Wynand is the author of a children’s book series and started a new project called “Career 180”.